LottoExpress supports responsible gambling in moderation. We strive to ensure that our customers have all the resources necessary at their disposal, should they need it.
Here are some basic tips:
1. Gambling should be entertaining and not seen as a way of making money
2. Avoid chasing losses
3. Only gamble what you can afford to lose
4. Keep track of the time and amount you spend on gambling
5. If you want to have a break from gambling use our self-exclude option
6. If you need to talk to someone about problem gambling, contact a support team or counseling service
Should you feel at any point that you don’t have control over your gambling, we have several ways to help:
• Third Party Counseling and Support Services
• Parental Control
If you find that accessing LottoExpress is part of the problem, our self-exclusion policy allows you to effectively lock yourself out of your account for as long as you deem necessary. Keep in mind that during the self-exclusion period you will be unable to access any features of LottoExpress, including making new lottery ticket purchases and getting updates on new lottery and casino games worldwide. For a more effective self-exclusion, we also recommend that you unsubscribe from email notifications from LottoExpress. If you follow LottoExpress on Facebook or Twitter we also suggest unfollowing us for the duration of your opt-out.
Keep in mind that once your opt-out period expires, if you choose to return to gambling your account will still be active, and there will be no fees whatsoever incurred against you for your inactive period.
If you have more questions about self-exclusion or would like to proceed with opting out of your account, please contact us.
Counseling and Support Services
Remember that you are not the only one out there who is dealing with gambling problems—multiple resources exist should you decide you need help. These are just some of many groups dedicated to fighting gambling addiction:
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 802 0133, 0845 6000 133 (local rate from UK) or by visiting their website at www.gamcare.org.uk.
Gamble Aware aims to promote responsibility in gambling and offers a program which seeks to minimize problem gambling and provides help and support for anyone affected. Further information can be found by visiting their website www.gambleaware.co.uk.
GamTalk is an online support forum where problem gamblers can chat with others who have been in their shoes. It is free and you can choose to be completely anonymous. Visit GamTalk at www.gamtalk.org.
LottoExpress believes that gambling is an activity reserved for people 18 and over. If you are a parent who is worried that your child might be gambling, there are several ways to monitor and prevent your child from participating in underage gambling:
Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com.
CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com.
Remember, the best way to prevent your child from succumbing to problem gambling is through active conversation!
For further information please see para 23 of the terms and conditions